FREQUENTLY ASKED QUESTIONS

We offer Standard Delivery only and all orders are shipped by either USPS or UPS.

Orders placed by 1pm on a business day (Monday thru Friday) should be delivered within 7 business days from your order date. We can not control delays by the delivery carriers which may extend that timeframe.

We are currently only shipping domestic orders at this time.

You will receive a confirmation email shortly after placing your order. If you don't see it, it could be in your SPAM folder.

When ordering online as a registered customer, you can always double check that an order has been successful by checking your order history.

To do this, go to ‘My Account’ and then select ‘My order history’. This will show you all successful orders along with the order status.

Yes.  You will receive a shipping confirmation when your order is ready to be shipped. The email will include a link which will enable you to track your order.

Please be aware that information relating to your order may not be available to view immediately after it leaves us – if this is the case, please try again the following day.

Yes, please enter your delivery address during checkout.

If you would like to send orders to more than one address, please place a separate order for each delivery address.

If you need to update your shipping address after placing an order, please reach out to our customer service team as soon as possible.

This can be done through our Contact Us page or by emailing us at hello@colorwowhair.com. We can assist in updating your address before your order ships.

Please allow up to 7 business days for your order to arrive. If it is already after 7 business days, please email us at hello@colorwowhair.com and we will be happy to investigate this for you.

During business hours orders can be canceled within two hours of the order being placed. Outside of business hours or beyond the two hours we cannot guarantee your order will be canceled.

Please send us a message with your request to cancel and include your order number. Once we have received your request, we will process your cancellation.

You will receive a confirmation from Color Wow Customer Service that your order has been cancelled and that the funds will be reversed. If you have further questions or need additional help, please don't hesitate to reach out to us. We are here to assist you with any inquiries you may have.

If you have not received your order within the expected timeframe, please reach out to our customer service team for assistance.

We will investigate the tracking information to determine if the order has been delayed or lost in transit.

In cases where there have been no updates on the tracking and the package is deemed lost, we will arrange to ship a replacement order to you.

Once the replacement is shipped, you will receive new tracking information.

We understand the importance of receiving your products promptly and will do our best to address any delays or issues.

If your order has been marked as delivered but you have not received it, there could be several reasons for this discrepancy.

It's possible that the delivery was made to a neighboring address by mistake or the package is still with the courier service awaiting delivery.

We recommend checking around your residence or with neighbors and if you're still unable to find your order, please contact us with your order number so we can investigate further for you.

If you receive a damaged or defective item, please contact customer service immediately. We will promptly ship a replacement for the damaged or defective item, and provide you with new tracking information.

Please let us know the problem, and if possible, provide photos of the damaged items to expedite the process.

We apologize for any inconvenience caused by receiving incorrect items. If you received incorrect products, the correct ones will be sent to you immediately.

When reporting an issue with your order, if available, please provide the numbers written next to 'Picked by' and 'Packed by' on your packing slip. This information helps us improve our service and prevent future mistakes.

If your order appears to be lost in transit, as indicated by the lack of updates on the tracking, our customer service team will take prompt action to resolve the issue.

We typically offer the option to ship a replacement order or provide a full refund, depending on your preference.

We aim to ensure that you receive your products as soon as possible or get reimbursed for the inconvenience. Please let us know how you would like to proceed, and we will do our best to accommodate your request.

All returns must be processed within 30 days of receiving your order. The original order number must be provided to place a return and you’ll be refunded in full to your original payment method, including the cost of delivery.

Thank you for your question about returning a product. We understand that sometimes a product might not meet your expectations and we offer a refund process for such cases.

Kindly follow the steps below for a smooth return process:

First, please check if your purchase falls within the stated return window which is 30 days from the date of delivery.

Include your name, order number, and a brief note about why you are returning the product with the return package for our records.

Send the product back to the following address:
Return Shipping Address
Color Wow - Returns
Davenport Building, Suite 300
Wilton, CT 06897

Please note that we do not provide shipping labels for returns. You will need to arrange shipping at your own expense. Once your return is received, we will issue a refund to your original method of payment and an email notification will be sent to you.

If you have any additional questions or need assistance, please do not hesitate to contact our Customer Service Team.

You can also view our full refund policy here.

Refunds take 5-7 business days to process back to your original payment method.

If you have a code you can enter it at the final stage of checkout in the discount code box.

From time to time, Color Wow offers promotions and discount codes through their newsletter or other marketing communications.

To stay updated on exclusive offers and discounts, you can subscribe to Color Wow's newsletter through the sign-up box available at the bottom right of their website.

You will be sent a 15% discount code for signing up to be used towards your order.

Additionally, keep an eye out for special events, such as birthday promotions, where you could save on your purchase with provided promo codes.

Please check the code you are using is still valid. If you have used the code before it won’t apply to additional orders.

You can also find the terms and conditions for all of our promotional codes at the bottom of the email you received.

You can only use one promotional code or discount per order.

Color Wow was created by beauty industry innovator Gail Federici, the co-founder of John Frieda and the visionary behind some of the most iconic hair care products.

With Color Wow, she set out to solve the root causes of hair problems—especially for color-treated hair—and deliver game-changing, high-performance products trusted by pros and adored by consumers worldwide.

You can read more about the Color Wow brand here.

To know Gail Federici, our Founder, is to know that, if she has the will, she will most certainly find the way.

If there is a problem she won’t stop until she solves it. Step into her office and you’ll find Navy Seal quotes about “Never giving up” to inspire her resolve.

With more than 40 years in hair care and countless beauty industry awards, she has consistently produced the industry’s most innovative products, from the first anti-frizz product, Frizz Ease, when she was at the helm of John Frieda Hair Care, to our breakthrough anti-humidity product Dream Coat Supernatural Spray.

Her innovations have literally changed the game.

Yes. Color Wow is an award-winning, salon-born brand trusted by top stylists and A-list celebrities worldwide. We’re known for cutting-edge formulations and high-performance results that meet professional standards.

Color Wow is headquartered in the U.S., with a global footprint. You’ll find us in top salons and leading retailers across North America, the UK, and beyond.

You can shop Color Wow directly on our official website or find us at trusted retailers like Sephora, Ulta, Amazon, and select professional salons worldwide. For the closest location near you, use our Store & Salon Finder.

To guarantee you’re getting the real deal—fresh, safe, and 100% authentic—we recommend shopping directly on colorwowhair.com or with our Authorized Retailers like Sephora, ULTA, Kohl’s, Revolve, and our official Amazon storefront.

If you are concerned that you have purchased a counterfeit product, feel free to contact customer service at hello@colorwowhair.com for more information.

While we don’t offer standard samples, we do feature travel-size products as free gifts with purchase when you spend a qualifying amount. These gifts rotate monthly and are a great way to try something new.

Yes, Color Wow is cruelty-free. We don’t test on animals.

Many of our products are vegan. For more details, check out the individual product page for all of our product ingredients.

Yes! Nearly all our products feature 2–3 levels of heat protection. The only products which don’t have heat protection are: Dream Filter, Color Security Shampoo, Hooked Shampoo, Snag-Free, Root Cover Up and Youth Juice.

Absolutely. Every Color Wow formula is sulfate-free, so it’s color-safe and gentle on hair.

Many of our formulas are gluten-free. Just check the individual product pages for full ingredient and claim details.

All Color Wow products are safe for extensions, but we recommend always consulting your stylist on which products are best to use with your specific type of extensions.

Yes, we do. Our Wow Subscription program is available for the following products:

• Color Security Shampoo (8.4 fl oz)
• Color Security Conditioner (Fine to Normal) (8.4 fl oz)
• Color Security Conditioner (Normal to Thick) (8.4 fl oz)
• Curl Hooked Shampoo (10 fl oz)
• Curl Coco-Motion Conditioner (10 fl oz)

Subscribers enjoy 5% off, plus free shipping and a mystery gift every third order.

If you haven’t already, start by creating a Color Wow account. Then, add any eligible subscription products to your online cart. Choose your delivery frequency and checkout as normal.

You’ll get an email confirming your order and the start of your Color Wow Subscription.